Engaging your customers with professional, agile and innovative solutions.
PROFESSIONAL AGILE INNOVATIVE
At Estrella, we’re the voice behind many of companies around the globe. But we are more than just a voice, we’re your partner. We will work with you to ensure your customer relationships are of the highest quality.
For more than 10 years now Estrella has to lead the way with dedicated Call Center and Business Process Outsourcing. Our highly professional onshore and offshore solutions allow you to focus on the business of making your enterprise a success.
The world is changing at a pace never seen before. Today, technology delights us as much as it confounds us. Innovative products amaze us as much as they frustrate us. The ever-increasing range and nature of services add great value to our lives, but it gets equally challenging to manage and stay up-to-date with them.
We work closely with our clients to understand their businesses, products and services – and leverage this understanding to help them deliver greater value to their customers. Be it in terms of constantly reengineering their customer-connect processes, supporting their expansion plans, launching products at a pace faster than ever – while never letting customer satisfaction drop, being there for their customers 24×7,or, boosting collections through a mix of persistence, process and technology, Estrella has time and time again delivered on the diverse expectations of its clients.
At Estrella, we value and respect our client’s business and brand, as much as we value our own. We see every customer interaction as an opportunity to represent our client’s brand with pride, enhance the client’s value in their customer’s lives, and ultimately, shape a world where customers and businesses trust one another, see long-term value in the association, and support each other’s ambitions and aspirations.
Our business model is based on our ability to accommodate the complex, diverse and changing requirements of our clients, many of whom are industry leading blue-chip organisations working in regulated industries. We take pains to understand each client’s requirement and hone solutions that exploit each and every opportunity on their behalf. We are a flexible and collaborative agency that can quickly shape bespoke solutions with agility and hands-on focus and deliver better results faster, without compromising quality.
estrella
Leaders In Managing Customer Relationships
PARTNERSHIP
Estrella teams work closely with each other and with our colleagues across the globe to create integrated and international solutions. Our employees form client relationships built on mutual trust and respect, helping clients deliver high performing services to their customers and citizens.
ENTREPRENEURSHIP
We are a big business without the bureaucracy. We empower our people to think freely and act flexibly, with the entrepreneurial freedom to make decisions at a local level and take personal responsibility for their actions. This individual autonomy – unusual in a company of our size and scale – is inspiring for our employees and beneficial for our clients.
CREATIVITY
Estrella people are known for challenging conventional wisdom and ways of working. We foster a spirit of innovative thinking and continual improvement, where new ideas are positively welcomed. We understand that this is the best way to arrive at the groundbreaking solutions that will give our clients a competitive edge and achieve sustainable success.
CITIZENSHIP
We know people want to work for a company that cares – and we do. Corporate social responsibility has always been part of our heritage. We believe a company can only maintain success by making a valuable contribution to society. Getting involved in our local communities, giving something back to society and protecting the environment are activities driven by our people and supported by our culture.
